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Here you can read through the most frequently asked questions and the answers. If you are not satisfied with the information provided here, feel free to contact us via the contact form.

We will get back to you, usually within 24 hours!


Our different packages include a range of exciting activities and high-quality accommodation, breakfast buffet and various amenities for rent such as warm clothes, winter overalls, boots and gloves depending on which event and tour you’re joining.

Lapland - the arctic tour includes the following;
Accommodation 3 nights in an arctic cabin with toilet and hot shower
Breakfast buffet 3 mornings
All transport to/from the airport and to all activities
Winter clothes (overalls), boots and gloves
Kiruna city walk
Deaf guides 24/7
Full itinerary + program
Icebreakers and northern lights lecture
Sled dog run with Alaskan Huskies (Dec-March)
Luxury SPA session with lunch or dinner
Outdoor beer tasting
Visit at the famous Ice hotel’s art rooms
Northern lights hunt, 3 nights

Additional options (extra cost):
Snow mobile
Ice fishing
Photo/video session

Bohuslän - the best coast tour includes the following;
Accommodation 3 nights in a luxury villa with toilet and hot shower
Breakfast 3 mornings
All transport to/from the airport and to all activities
Exploring the fishing villages with seafood safari
Deaf guides 24/7
Full itinerary + program
Kayak paddling or stand-up paddling
Luxury SPA session
Coastal hiking
Old fashioned fishing trip
Snorkeling for oysters
Visit at Vitlycke museum - the world heritage and rock art from Bronze Age

Additional options (extra cost):
Fast rib boat
Salt-water aquarium
Photo/video session

Iceland - the explorer tour includes the following;
4x4 Jeep with roof tent for 4 people
Full car insurance + fuel
Deaf guides 24/7
Full itinerary + program
Visit at hot springs
Visit waterfalls
Campsites with shower and toilet
Vik, black sand beach
Solheimasandur plane wreck
Vatnajökull national park and glacier walk
Hike to a HIDDEN GEM
Dinner 1 night

Additional options (extra cost):
Whale safari
Photo/video session

All tours can be customized.

At our esteemed company, we are committed to providing top-tier accommodations that align with our vision for the Nordic regions.
Our priority is to ensure that each lodging option is authentic, comfortable, and immaculate, complete with essential amenities such as hot showers and restroom facilities. Furthermore, we aim to create an experience that seamlessly integrates with the event's level of ambition and vibe.

To maintain a healthy environment, all accommodations are designated as non-smoking. Additional amenities include access to clean drinking water, refrigeration, Wi-Fi, and the availability of laundry services. Our accommodations boast a diverse range of facilities; please do not hesitate to contact us for further details.

In order to reserve your spot for a specific tour, you need to pay the initial payment of 30%.
You can, of course, pay the full amount immediately, or do the rest with installments. We offer several different payment solutions.

Yes, we do. Please send us your customization requests via our contact form,
and we will give you our quote within 24 hours.

Contact us

At Smooth aurora travels, we provide customized company retreats across all our destinations, meticulously designed to meet your specific requirements. Our comprehensive packages encompass accommodations, dining options, engaging activities, and transportation services.

For more in-depth information, please visit our retreat page.


At Smooth aurora travels, we specialize in crafting tailor-made experiences for private groups of all types.
Whether it's a corporate event, family reunion, or a group of friends seeking adventure, we'll work closely with you to design a tour that caters to your unique interests and preferences. Our expert team is dedicated to delivering exceptional service, ensuring that your group enjoys unforgettable moments and creates lasting memories.

Let us take care of the planning, so you can focus on making the most of your time together.
Discover the ultimate travel experience with our customized group tours and events.

At our company, we are dedicated to crafting unforgettable experiences that cater to the requirements of the deaf community. As part of our ethical strategy, we strive to incorporate responsible practices and principles that foster inclusivity, respect, and a positive impact on our guests and society.

By integrating ethical approaches into our daily operations, we aim to create a supportive, welcoming environment for the deaf community, while showcasing our unwavering commitment to social responsibility and inclusivity.

It is of course fine to join one of our tours alone. However, we have a minimum number of people on our tours for them to be carried out. It depends on which tour package and place, but we intend to be at least 5 guests to carry out the event. If the number of guests is not met, we reserve the right to reduce the number of guides and possibly move the date, but this does not happen without dialogue with the guests.


We accept various payment methods such as card and bank deposit.
We also offer installment payments.

Accepted credit cards and methods: Visa. Mastercard, American Express, Maestro,
Apple Pay, Google Pay, Shop Pay, UnionPay, Bancontact, iDEAL.

Please read our Terms & Condition, this text must be read at checkout for payment.

We want to provide you with the best experience possible and ensure that you have a wonderful time exploring the Nordic countries and the arctic circle. To ensure that we are transparent about our policies, we have created the following terms and conditions:

1. Northern lights viewing: While we will do our very best to provide you with the opportunity to see the Northern Lights during our tours, we cannot guarantee that you will have this experience. Due to weather conditions and other factors beyond our control, we cannot guarantee the possibility of seeing the northern lights. However, we will make every effort to maximize your chances of seeing this natural phenomenon.

2. Travel insurance: Smooth Aurora Travels is not responsible for guests' insurance or costs for their air travel. If your flight is canceled or delayed, you will need to bear any additional costs related to your travel.

3. Payment Options and Failures: Customers can choose to pay the full amount upfront or opt for a partial payment plan. In the case of partial payment, a non-refundable deposit of 30% of the total cost is required at the time of booking, with the remaining balance due no later than two months before the event. If a payment fails, our system will automatically attempt to charge the payment method on file two more times, with a delay of two days between each attempt. In the event of a failed payment, customers will receive an email notification. Additionally, a payment reminder will be sent out one day before the next scheduled payment. Failure to complete the payment within the specified time, even after the retries, will result in the cancellation of the reservation without a refund.

4. Cancellation policy: Guests are required to pay a deposit to secure their spot for a specific date. If you need to cancel your booking, you will receive a refund if there are more than three months left until the set date, except for the cost of the non-refundable deposit. For the cancellation to be valid, this must be done via email to within 3 months of the event. Transferring your booked spot to another person is possible, but we also reserve the right to refuse without explanation.

We hope that these terms and conditions are clear and understandable. If you have any questions or concerns, please do not hesitate to contact us.

Smooth aurora gift cards – the perfect present for any occasion!

Gift your loved ones the freedom to explore and enjoy our diverse range of events and tours, tailored to their unique interests.
With a maximum value of €2,000, our gift cards can be used towards any of our exciting experiences, subject to availability.
The gift card include a two-year validity from the date of purchase and non-refundable status.

Surprise and delight your friends and family with the gift of unforgettable memories – because experiences are worth more than material possessions.

For families, we offer a child discount of 25%, up to 12 years at all our events (max 2 kids per family). To use the discount code, contact us in advance.


We're located in Sweden, Iceland and Norway.

A Group of Ring-tailed Lemurs

During the 2022-2023 season, our Aurora visibility rate in Lapland, was 100% of varying strength.
It is never a guarantee to see the northern lights, but we do everything we can to ensure that you experience that magic.

As long as you are healthy and can move relatively freely, you are welcome to participate in our tours. We have had guests with various disabilities or challenges and are happy to adapt our operations if necessary. Feel free to contact us if you have any concerns or questions.